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Welcome to Nurtured Care

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Welcome to Nurtured Care

At Nurtured Care we have a mantra “Care with compassion”

 We deliver a consistent and outstanding service to every client and employee.

Focus on People

Our priority will always be our commitment to the needs of our customers, respecting their wishes and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.

Our staff will be given the same level of concern, respect and attention within the organisation that they are expected to share externally with every Helping hand’s customer.

Nurtured Care
Excellence Every Time

Excellence Every Time

We will deliver a premium service with consistency and continuity, regardless of who is providing it – while personalities may differ, standards and quality should not.

We will strive to help things run smoothly by thinking and planning ahead.  And when things don’t always work out, we will work tirelessly to put things right – resolving issues quickly and more efficiently for everyone involved. We care deeply about the quality of our work and our people and build trust by delivering on our promises.

Listening and Understanding

Listening to our customers, staff and those we work with enable us to tackle day-to-day challenges in a different way. By looking, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way, we will deliver a bespoke, person-centred service that matches each customer’s needs.

Continuous Improvement

As a business, we have achieved so much already, but each day offers new opportunities, and it’s often the little things that make the difference. We are here to try and improve people’s lives in whatever way we can, so thinking about how we can do things better and make things possible is vital.

We are passionate about achieving better results every time and will always look to advance our existing skills and seek feedback so that we can continue to improve. We will take pride in and enjoy what we do while achieving a better future for our customers and colleagues.

Awards

North East Home Care Registered Manager - Maria Field
North East Trainer of the Year 2013

Proud to be working in partnership with

CQC logo
nhs logo
RVI
Mental Health Matters
Newcastle Gateshead CCG
Newcastle City Council
Queen Elizabeth Hospital